Blogs By Carol Marshall, Guest Blogger

Customer service is the cornerstone of every business. The concept of excellent customer service is used in many brand taglines to assure customers that their wellbeing is the most important aspect of the customer-business relationship. Satisfaction surveys are issued by every industry, store and business; auto dealers call to see if you like your car,  Continue Reading »

Rehabilitation therapy in long term care facilities is under the microscope with Center for Medicare & Medicaid (CMS) and the Office of Inspector General (OIG). The OIG has penalized facilities for the actions of the vendor providing therapy. For example, Life Centers of America paid $145 million to settle a government lawsuit for allegedly submitting  Continue Reading »

When it comes to risk management in long term care facilities, leadership may focus on clinical risks, such as medication errors or physical safety risks such as falls – but there is a broad spectrum of risks that can lead to lawsuits. The long term care experts from Ultra’s risk management partner OmniSure Consulting Group  Continue Reading »

What if every staff member was asked to define risk management? It’s likely that no two responses would match. It’s even possible that some responses would be incorrect. In all likelihood however, everyone questioned would agree that risk management is essential given the increasingly litigious environment of long term care. It’s important for every staff  Continue Reading »

When it comes to general liability insurance for long term care facilities, ratings are often based on the CMS 5 STAR rating system.* This is data that consumers view as the holy grail of quality metrics for skilled nursing facilities. It essentially says a facility rated 5 STAR is well above average and a facility  Continue Reading »