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5 Key Elements to Every Customer Service Program in Long Term Care Facilities

Written on February 21, 2017 at 9:13 pm, by

Customer service is the cornerstone of every business. The concept of excellent customer service is used in many brand taglines to assure customers that their wellbeing is the most important aspect of the customer-business relationship. Satisfaction surveys are issued by every industry, store and business; auto dealers call to see if you like your car,  Continue Reading »

5 Tips for Reducing the Risk of a Lawsuit in Physician Practices

Written on January 17, 2017 at 6:21 pm, by

We know that physician practices can benefit tremendously by developing and following a proactive risk management program. Sound practices can improve patient safety, avoid lawsuits and ensure consistent regulatory compliance. Each practice is unique and therefore needs an individualized approach based on factors such as specialty type and patient profiles – but we have outlined  Continue Reading »

5 Tips for Getting Started with a Healthcare Risk Management Plan

Written on January 3, 2017 at 10:20 pm, by

We know from experience that healthcare organizations and their providers can benefit tremendously from a robust risk management program. Sound practices can help protect patients, avoid lawsuits and improve compliance. I asked our risk management partner, Michelle Foster Earle, President of OmniSure Consulting Group, what OmniSure recommends to its clients. “Managing risk in any organization  Continue Reading »

5 Things Every Long Term Care Administrator Should Know About Rehabilitation Therapy

Written on November 16, 2016 at 10:17 pm, by

Rehabilitation therapy in long term care facilities is under the microscope with Center for Medicare & Medicaid (CMS) and the Office of Inspector General (OIG). The OIG has penalized facilities for the actions of the vendor providing therapy. For example, Life Centers of America paid $145 million to settle a government lawsuit for allegedly submitting  Continue Reading »

5 Questions to Ask About your Cyber Security Insurance to Reduce Losses After a Cyber Attack

Written on November 10, 2016 at 7:57 pm, by

Cyber security placed first in a list of emerging casualty risks among insurance buyers according to a survey of 135 insurance professionals conducted by London-based specialty lines broker RKH Specialty. 70 percent of respondents put cyber risk in the top spot. According to a Best’s News Service Article* about the survey, healthcare and retailers have  Continue Reading »

5 Long Term Care Facility Risks You Don’t Think About That Can Cost Millions

Written on October 21, 2016 at 5:44 pm, by

When it comes to risk management in long term care facilities, leadership may focus on clinical risks, such as medication errors or physical safety risks such as falls – but there is a broad spectrum of risks that can lead to lawsuits. The long term care experts from Ultra’s risk management partner OmniSure Consulting Group  Continue Reading »

5 Reasons Your Healthcare Client Should Have Cyber Liability Insurance

Written on October 19, 2016 at 7:42 pm, by

Imagine this nightmare scenario – you’re a retail insurance broker who specializes in healthcare and one of your clients calls in a panic to say that there has been a data breach in their six-office dermatology practice – a thumb drive was lost or stolen and it contained personal information for 2,200 patients. They’re coming  Continue Reading »

5 Common Mistakes Made by Healthcare Facilities after a Cyber Breach

Written on October 13, 2016 at 4:30 pm, by

Most healthcare entities do not have a plan in place to respond to and handle a cyber breach. There is a lot of confusing information going around – by people who may not be experts. Here are the most common errors made by healthcare organizations when secure data is compromised: Mistake #1 Hiring an attorney who lacks  Continue Reading »

5 Steps Healthcare Providers Can Take to Protect Their Computer Systems

Written on September 13, 2016 at 7:04 pm, by

As the healthcare industry adopts electronic medical records and increasingly relies on technology, providers and facilities face new challenges in protecting patient information and minimizing their exposure to cyber risks. The healthcare industry is the most targeted and the least prepared industry when it comes to cyber attacks. Criminal hacking is now the leading cause  Continue Reading »

5 Dangerous Misconceptions About Cyber Liability Exposures

Written on September 11, 2016 at 5:32 pm, by

Misconception #1 Cyber breaches are mostly a result of foreign offshore sophisticated hackers who are only targeting large retail and healthcare systems. In reality, the most common types of breaches are: Lost, stolen or missing electronic assets Improper disposal of data Paper documents not shredded File cabinets with sensitive contents Prescription bottles X-Ray images Electronic  Continue Reading »