Tag Archives: long term care
5 Key Elements to Every Customer Service Program in Long Term Care Facilities
Customer service is the cornerstone of every business. The concept of excellent customer service is used in many brand taglines to assure customers that their wellbeing is the most important aspect of the customer-business relationship. Satisfaction surveys are issued by every industry, store and business; auto dealers call to see if you like your car, Continue Reading »
5 Things Every Long Term Care Administrator Should Know About Rehabilitation Therapy
Rehabilitation therapy in long term care facilities is under the microscope with Center for Medicare & Medicaid (CMS) and the Office of Inspector General (OIG). The OIG has penalized facilities for the actions of the vendor providing therapy. For example, Life Centers of America paid $145 million to settle a government lawsuit for allegedly submitting Continue Reading »
Ultra Risk Advisors has Hired Karen McDonald as Director, Underwriting for Long Term Care Insurance Program
Bellevue, Wash., – April 18, 2016 – Karen McDonald has joined Ultra Risk Advisors, a national program manager, as underwriting director for Ultra LTC – a program providing liability coverage for senior living facilities. McDonald brings more than ten years of underwriting experience in the senior living sector. She holds a BA degree in business Continue Reading »