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Tag Archives: nursing home

5 Key Elements to Every Customer Service Program in Long Term Care Facilities

Customer service is the cornerstone of every business. The concept of excellent customer service is used in many brand taglines to assure customers that their wellbeing is the most important aspect of the customer-business relationship. Satisfaction surveys are issued by every industry, store and business; auto dealers call to see if you like your car,  Continue Reading »

5 Long Term Care Facility Risks You Don’t Think About That Can Cost Millions

When it comes to risk management in long term care facilities, leadership may focus on clinical risks, such as medication errors or physical safety risks such as falls – but there is a broad spectrum of risks that can lead to lawsuits. The long term care experts from Ultra’s risk management partner OmniSure Consulting Group  Continue Reading »

What Are the Differences Among Home Healthcare, In-Home Care and Hospice Care?

Recently my colleague, Alan Hille, wrote a blog post about the risks associated with owning a home healthcare agency. He outlined the unique risks associated with administering clinical care in a non-medical environment. That reminded me that there is often misunderstanding about the types of care people receive in their home. I thought we might  Continue Reading »